Return & Refund Policy

At ISKCON PB Gift Shop, we ensure that all devotional products are packed with care. In rare cases where an issue occurs, we offer returns and refunds strictly under the conditions mentioned below.

Returns & Refund Eligibility

Both return and refund are available only in the following cases:

  • The product is damaged during transit
  • The product is defective
  • An incorrect item was delivered

Returns are not accepted for non-defective products.

Non-Returnable Items

The following items are not eligible for return or refund under any circumstances:

  • Products damaged due to misuse, mishandling, or customer negligence

Return Window

Return requests must be raised within 3 days of delivery. Requests made after this period will not be accepted.

How to Request a Return

To initiate a return request, please email us at contact@iskconpbgifts.com with the following details:

  • Order ID
  • Clear photos or videos of the defective or damaged product
  • A brief description of the issue

Our team will review your request and respond within 1–2 business days.

Return Shipping

  • If the return is approved due to damage, defect, or incorrect item, return shipping will be free of charge.
  • No returns are accepted for reasons other than those mentioned above.

Refunds

For approved defective or damaged items, refunds will be processed quickly.

  • Refunds are initiated within 1–2 business days after return approval
  • Refunds are issued to the original payment method
  • Bank or payment provider may take additional time to reflect the amount

Exchanges

We do not offer product exchanges.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: contact@iskconpbgifts.com